14-day right of withdrawal
If you are a consumer shopping online in Sweden, you normally have 14 days from the day after receipt of the item to notify us that you wish to withdraw from the purchase. You do not need to provide a reason. Contact hongtonsiriphorn@gmail.com, quoting your order number, the item concerned and that you wish to cancel. You may also use the Swedish Consumer Agency's standard withdrawal form. We will acknowledge your request.
How to return
- Notify us of your decision to withdraw within 14 days of receiving the bag. For damaged or incorrect items, contact us promptly and attach photos if possible.
- We will identify the dispatch warehouse and provide the correct return address and shipping instructions. Do not return parcels to the business contact address without instructions.
- Send the item back within 14 days after notifying us. Use a trackable service and keep proof of dispatch. Carefully pack the item, including accessories and authenticity documentation that came with it.
Return shipping and condition
For a change-of-mind withdrawal, you pay the direct cost of returning the goods where we have informed you about this before purchase. The actual cost depends on the dispatch warehouse and carrier, and can be higher for valuable insured items; ask us for an estimate before buying. You may inspect the goods as you would in a physical shop. A lawful deduction for diminished value may apply only if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning. For a justified claim regarding a defective or incorrect item, necessary return shipping is at no cost to you.
Refunds
For a valid withdrawal, we refund the item price and the original standard delivery cost (excluding any additional charge for premium delivery) within 14 days of being informed of your withdrawal. We may withhold payment until we receive the returned goods or evidence that you sent them, whichever is earlier. Refunds normally use the original payment method. There is no administration or restocking fee for exercising statutory rights.
Faulty items — statutory rights
Your statutory right to complain about faulty goods generally applies for three years under Swedish consumer law. Complaining within two months of discovering the fault is always considered in time. Your rights are against us as the retailer, not the supplier, and are not reduced by the supplier's internal return deadline.
BrandsGateway process
Our supplier currently describes a 14-day return-notification process and warehouse-specific return authorisation. We coordinate with BrandsGateway directly. Supplier procedures never override your statutory consumer rights.
Operated by a Swedish sole trader (enskild näringsverksamhet). Customer support: hongtonsiriphorn@gmail.com. Business correspondence: Nynäsvägen 48, 136 40 Handen, Sweden. This is not a returns warehouse address.