Seller and scope
Operated by a Swedish sole trader (enskild näringsverksamhet). Customer support: hongtonsiriphorn@gmail.com. Business correspondence: Nynäsvägen 48, 136 40 Handen, Sweden. This is not a returns warehouse address.
These terms govern consumer orders delivered in Sweden. Our company is an enskild näringsverksamhet (sole proprietorship). Registration number and VAT verification must be confirmed before publication; please contact us for the correct details.
Products, condition and authenticity
We supply designer handbags via professional partners including BrandsGateway. Our supplier describes its merchandise as genuine. We independently handle customer enquiries or disputes regarding authenticity. A product's condition, specifications and any accessories are described on its product page; if information is unclear, please contact us before placing an order. We are not affiliated with the individual fashion brands unless expressly stated.
Prices, tax and ordering
Prices shown to Swedish consumers are in SEK and include applicable VAT. Shipping costs are disclosed in the checkout before payment. Available payment methods are shown at checkout. An order acknowledgement is emailed after ordering. In case of exceptional stock errors or inaccurate listings, we contact you and offer a lawful resolution rather than charging more without your consent.
Delivery
Shipping rates, geographic coverage, split shipments and expected delivery are detailed in our Shipping & Delivery page.
Withdrawal and refunds
Consumers ordinarily have a statutory 14-day right of withdrawal for online purchases from the day after receipt. Instructions, return-cost information and refund processing are in our Returns & Refunds page. We do not waive mandatory consumer rights.
Complaints
Under Swedish consumer law you can generally complain about faults for three years. We will handle valid claims according to the Consumer Sales Act and other mandatory provisions, including legally required remedies and return costs.
Disputes
Please contact us first. Consumers may refer eligible disputes to the Swedish National Board for Consumer Disputes (ARN) or to the courts. Swedish law applies without reducing any mandatory consumer protections.