Legal notice

Our role and assistance with supplier-related issues

VARALYN is an independent retailer sourcing products from professional suppliers. Products may be prepared and dispatched directly by our suppliers or partner warehouses.

If a problem occurs with your order, please contact us. We will assist you, investigate the issue, coordinate with the relevant supplier or carrier, and keep you informed of progress.

The appropriate solution depends on the circumstances and your rights under applicable consumer law. Where legally required, this may include repair, replacement, a price reduction, cancellation or a refund.

Our responsibility is limited to our obligations under applicable law and any express commitments or guarantees we have given for your purchase.

Claims for compensation are assessed individually under applicable law. We may request evidence of the loss, its amount and its connection to the problem. A supplier or carrier error does not automatically entitle a customer to every amount claimed.

An investigation does not suspend your statutory rights. You do not need to pursue our supplier directly. Any remedy legally due to you will not depend on whether our supplier has first reimbursed us.

Nothing in these terms excludes or limits mandatory consumer rights.