Refund policy

VARALYN — Returns & Refunds

14-day right of withdrawal

You have the right to withdraw from your online purchase within 14 days, starting the day after you receive your item, without giving a reason.

Email hongtonsiriphorn@gmail.com with your order number, the item concerned and a clear statement that you wish to withdraw. You may also use the Swedish Consumer Agency’s standard withdrawal form.

Returning your item

Contact us for the correct return address and instructions, as items may come from different warehouses. Our business correspondence address is not a returns warehouse.

Send the item back within 14 days after notifying us of your withdrawal. Pack it carefully and include the accessories and authenticity documentation supplied with it. We recommend tracked shipping and keeping proof of dispatch.

Return shipping costs

For change-of-mind returns, you pay the direct return shipping cost, provided this was disclosed before purchase. The cost depends on the return destination and carrier. Contact us before purchasing if you would like an estimate.

For a justified complaint about a defective or incorrect item, VARALYN covers the necessary return shipping costs.

Item condition

You may inspect the item as you would in a physical shop. Please keep tags, accessories and original packaging where possible.

A deduction for diminished value may apply if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, where permitted by law.

Refunds

For a valid withdrawal, we refund the purchase price and the original standard delivery charge. Additional costs for a more expensive delivery option are not refundable.

We issue the refund within 14 days of receiving your withdrawal notice. We may withhold it until we receive the returned goods or proof that you have sent them, whichever occurs first.

Refunds are made using the original payment method unless otherwise agreed. We do not charge administration or restocking fees for exercising your statutory right of withdrawal.

Defective or incorrect items

Email hongtonsiriphorn@gmail.com with your order number and a description of the problem. Include photographs where possible.

Under Swedish consumer law, you generally have three years to complain about a fault. A complaint made within two months of discovering the fault is always considered timely.

VARALYN is responsible for handling your complaint as the seller. Supplier procedures and return deadlines do not limit your statutory consumer rights.

Contact

VARALYN
Email: hongtonsiriphorn@gmail.com
Business correspondence: Nynäsvägen 48, 136 40 Handen, Sweden.

This is not a returns warehouse. Contact us for the correct return address before sending your parcel.