Terms of service

VARALYN — Terms & Conditions

1. About the seller

VARALYN (varalyn.se) is operated by Siriphorn Hongton, a Swedish sole trader (enskild näringsverksamhet).

VAT registration number: SE770808066301
Business correspondence address: Nynäsvägen 48, 136 40 Handen, Sweden
Email: hongtonsiriphorn@gmail.com
Phone: +46 73 357 28 83

The business correspondence address is not a returns warehouse. Please contact us for the correct return address before sending a parcel.

These terms apply to consumer purchases delivered in Sweden.

2. Authenticity guarantee and supplier certificate

VARALYN guarantees that all products sold through our store are 100% authentic. We source our products from professional suppliers, including BrandsGateway.

We hold a reseller certificate issued by BrandsGateway documenting our reseller relationship with the supplier. We also retain supplier invoices and purchasing records supporting the origin of the products we sell.

The reseller certificate is issued by the supplier, not by the individual fashion brands. It documents our supplier relationship; it is not an individual authentication certificate for every product.

VARALYN is an independent reseller. We are not an official brand boutique or an authorised dealer of any brand unless expressly stated. Brand names and trademarks belong to their respective owners.

Our 100% authenticity guarantee is our commitment to you as the seller. If you have concerns about an item’s authenticity, contact us with your order number and relevant details. We will investigate and take responsibility for resolving your complaint.

If an item is established to be counterfeit, we will accept its return at our expense and refund the purchase price and original delivery charge.

This guarantee does not limit your statutory consumer rights.

3. Product descriptions and accessories

Product condition, materials, dimensions and included accessories are described on each product page.

Packaging, dust bags, authenticity cards and other accessories are included only where stated in the product description. A supplier reseller certificate does not mean that each item comes with a brand-issued authenticity card.

Product photographs aim to represent items accurately, but colours may appear different depending on your screen.

Please contact us before purchasing if you need clarification about a product or its included accessories.

4. Prices and payment

Prices are shown in Swedish kronor (SEK) and include applicable VAT. Shipping charges and the total amount payable are displayed at checkout before you complete your purchase.

Available payment methods are shown at checkout. Payment options such as Klarna are subject to the payment provider’s approval and terms.

5. Orders and availability

Please check your order details and delivery address before completing your purchase. An order acknowledgement is sent by email.

Stock information is synchronised with our suppliers, but availability errors may occasionally occur. If an item cannot be supplied, we will contact you and refund any payment for the unavailable item.

We will not substitute another product or increase the agreed price without your consent.

6. Supplier fulfilment and delivery

Products may be dispatched directly by our suppliers or partner warehouses in Sweden or other EU countries. Items from different warehouses may arrive in separate parcels.

VARALYN remains your seller and customer-service contact. Supplier fulfilment does not transfer our responsibility for your order to the supplier.

Applicable shipping costs are displayed before payment. Delivery information is provided on the product page and in our Shipping & Delivery policy. We provide tracking details when available.

If your order is delayed, missing, damaged in transit or incorrect, contact us. We will investigate and provide the remedies required by applicable consumer law.

7. Cancellation and right of withdrawal

Contact us promptly if you wish to cancel an order before dispatch. If dispatch can no longer be stopped, your statutory right of withdrawal remains available.

You normally have 14 days, starting the day after receiving your item, to notify us that you wish to withdraw from an online purchase, without giving a reason.

Email hongtonsiriphorn@gmail.com with your order number and a clear statement that you wish to withdraw. You may also use the Swedish Consumer Agency’s standard withdrawal form.

Send the item back within 14 days after notifying us. Contact us for the correct return address and pack the item carefully.

8. Return costs and item condition

For change-of-mind returns, you pay the direct return shipping cost where this was disclosed before purchase. The cost depends on the return destination and carrier.

For a justified complaint about defective or incorrect goods, VARALYN covers necessary return shipping costs.

You may inspect the item as you would in a physical shop. Please keep tags, accessories and original packaging where possible.

A lawful deduction for diminished value may apply if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning.

Our Returns & Refunds policy provides further instructions. Supplier procedures and return deadlines do not reduce your statutory consumer rights.

9. Refunds

For a valid withdrawal, we refund the purchase price and the original standard delivery charge. Additional costs for a more expensive delivery option are not refundable.

We issue the refund within 14 days of receiving your withdrawal notice. We may withhold it until we receive the returned goods or proof that you have sent them, whichever occurs first.

Refunds are made using the original payment method unless otherwise agreed. We do not charge administration or restocking fees for exercising your statutory right of withdrawal.

10. Defective or incorrect items

Under Swedish consumer law, you generally have three years to complain about an original fault. A complaint made within two months of discovering the fault is always considered timely.

Contact hongtonsiriphorn@gmail.com with your order number and a description of the issue. Include photographs where possible to help us investigate.

We handle valid complaints and provide the remedies required by law. You do not need to pursue our supplier yourself.

11. Personal information

We process personal information as described in our Privacy Policy.

Necessary order and delivery information may be shared with payment providers, fulfilment partners and carriers to complete your order.

12. Disputes and applicable law

Please contact us first so that we can try to resolve any complaint.

Eligible disputes may be referred to Allmänna reklamationsnämnden (ARN), www.arn.se, or to a competent court.

Swedish law applies. Nothing in these terms excludes or limits mandatory consumer rights.

13. Changes to these terms

We may update these terms for future purchases. The terms applicable when you placed your order govern that purchase, subject to mandatory law.